Product Delivery and Returns Policy
Product Delivery Policy
Delivery Locations:
We deliver to all locations across the UAE, including major cities and remote areas, ensuring accessibility for every customer.Delivery Timeframe:
Orders are processed within 1–2 business days and typically delivered within 2–5 business days, depending on your location. Delays may occur during peak seasons or due to unforeseen circumstances, but we strive to minimize any inconvenience.Shipping Costs:
Standard delivery fees apply to all orders unless stated otherwise in promotional offers. Free delivery is available on orders exceeding a specified value.Order Tracking:
Customers will receive a tracking number via email or SMS once their order is shipped, allowing them to monitor the progress of their delivery in real-time.Secure Packaging:
All orders are securely packaged to ensure products reach you in perfect condition.
Returns Policy
We aim to provide peace of mind by offering a flexible and straightforward returns policy.
Eligibility for Returns:
- Items must be returned within 30 days of receiving the order.
- Products should be unused, unwashed, and in their original condition with all tags and packaging intact.
- Items damaged due to manufacturing defects are eligible for returns or exchanges.
- Certain items, such as undergarments or custom-made products, may not be eligible for returns due to hygiene or customization reasons.
Return Process:
- To initiate a return, contact our customer service team via email, phone, or live chat with your order details.
- Once approved, you will receive instructions on how to return the item, including the shipping address.
Refund Policy:
- Refunds will be processed after the returned item is inspected and approved.
- Refunds will be issued using the original payment method and may take 5–7 business days to reflect in your account, depending on your bank or payment provider.
- In cases where the return is due to a manufacturing defect or incorrect item, the return shipping cost will be covered by us.
Exchange Policy:
- Exchanges are offered for size or product variations, subject to stock availability.
- If the preferred exchange item is unavailable, a refund or store credit will be issued.
Additional Information
Non-Returnable Items: Items marked as “final sale” or “non-returnable” are not eligible for returns.
Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
Damaged or Missing Items: If your order arrives damaged or incomplete, please report it to our customer service team within 48 hours of receiving the package.
Customer Support
For any questions or assistance regarding our delivery and returns policy, our support team is here to help:
- Email: [Your support email]
- Phone: [Your contact number]
- Live Chat: Available on our website during business hours.
At Royal Gents Fashion, your satisfaction is our top priority. Our delivery and returns policy is designed to ensure a hassle-free shopping experience every time.